- Free shipping
- US, UK & Europe*
- Processing
- 1–3 business days
- Estimated delivery
- 5–10 business days
- Tracking
- Emailed when available
This policy applies to orders placed on ZeliCat.com. Shipping is free for deliveries to the United States, the United Kingdom and our European delivery countries: Belgium, Bulgaria, Denmark, France, Germany, the Netherlands, Portugal, Romania, Spain and Sweden.
*If your country is not listed, we are not able to deliver there yet. Only the destinations available at checkout can be selected.
Shipping options & delivery estimates
Please note: delivery estimates apply after order processing. Please allow 1–3 business days for your order to be prepared before shipment.
Order processing
Once your order is placed, it enters our fulfilment process before being handed over to the shipping carrier.
Processing time
Orders are typically processed within 1–3 business days.
Order confirmation
You will receive an order confirmation at the email address provided during checkout.
Shipping confirmation
Once your order ships, we will send a shipping confirmation with tracking information when available.
Changes & cancellations
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once fulfilment has begun.
United States shipping
We currently offer delivery to eligible addresses throughout the United States.
Estimated delivery
Estimated delivery time is 5–10 business days after order processing.
Tracking
Tracking information will be provided by email once available.
Delivery estimates
Delivery times are estimates and may vary due to carrier delays, destination, weather, holidays or other circumstances outside our control.
UK & European shipping
ZeliCat delivers to the United Kingdom and to the European countries listed at the top of this page. The destinations available are always the ones shown at checkout.
Delivery estimates
Estimated delivery time is 5–10 business days after order processing. Delivery times are estimates and may vary by destination and carrier.
Customs & import charges
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.
Order tracking
Once your order has shipped, we will send tracking information to the email address associated with your order when tracking is available.
Tracking updates
Carrier tracking may take some time to display its first update after shipment.
Multiple packages
In some cases, items from the same order may be shipped separately and may arrive at different times.
Delivery issues
If something does not look right with your delivery, the information below can help you determine the next step.
My tracking hasn’t updated
Tracking updates can occasionally be delayed. Please allow additional time for the carrier system to refresh before contacting support.
My order appears to be delayed
If your order has passed its estimated delivery window, check your tracking information first. If you still need assistance, contact us with your order number and we will help you review its status.
My order arrived damaged or incorrect
Contact us as soon as possible with your order number and clear photos of the item and packaging so our team can review the issue.
My tracking says delivered, but I can’t find the package
Check around the delivery location and with household members or neighbours where appropriate. If you still cannot locate your package, contact us and we will help you determine the next steps.
Holiday & peak-period shipping
During holidays, promotional events and other high-volume periods, processing and carrier transit times may take longer than usual.
We recommend placing time-sensitive orders as early as possible. Delivery estimates are not guaranteed arrival dates unless explicitly stated otherwise.