How can we help?

Shipping is free for deliveries to the United States, the United Kingdom and our European delivery countries: Belgium, Bulgaria, Denmark, France, Germany, the Netherlands, Portugal, Romania, Spain and Sweden.

Orders are verified, packed and dispatched within 1–3 business days.

Estimated delivery is 5–10 business days after order processing.

Details: Shipping & Delivery Policy.

We currently deliver to the United States, the United Kingdom and the European countries listed above. The destinations available are always the ones shown at checkout.

Once your order has shipped, you will receive a confirmation email with tracking details. You can also check its progress on our Track Your Order page.

You may request a return within 30 days of receiving your order. Returned items must be unused, in their original packaging and in the same condition in which they were received.

Details: Refund & Returns Policy.

Please contact us as soon as possible at support@zelicat.com with your order number and clear photos or a video of the issue. We will review your request and arrange an appropriate solution, such as a replacement or refund where applicable.

After your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–7 business days.

Our range is focused on cats and the home you share. Some essentials, like the hair remover or grooming tools, also suit multi-pet homes. Please check each product page for suitability, dimensions and care information.

Start with the routine you want to simplify: Litter & Clean, Fur & Fabric Care, Gentle Grooming or Comfort. Each product page explains its intended use and key details.

Surface compatibility can vary depending on the material, finish and texture. We recommend testing adhesive products on a small, discreet area first — especially on delicate or valuable surfaces.

Care instructions vary by product. Please refer to the relevant product page and follow the recommended cleaning and use guidance.

Email support@zelicat.com or use the contact form. Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).

We strive to respond to all inquiries within 24–48 business hours. Please include your order number if you are asking about a specific purchase, so we can help you faster.