Draft for review. These terms are written for the current ZeliCat store. Have them reviewed by a legal professional before publishing, especially if your business structure, selling markets or store practices change.
About these terms
This website and online store are operated as ZeliCat (“ZeliCat”, “we”, “us”). Throughout the site, “you” means the person visiting or buying from the store. If you do not agree with these terms, please do not use the store.
We may update these terms from time to time. The version published on this page is the one that applies when you use the store.
Using the store
You must be old enough to form a binding contract in the place where you live to place an order. You agree to give accurate, current information when you check out and not to use the store for any unlawful purpose or in any way that could damage, disable or overload it.
Products and prices
We do our best to display products, descriptions and images accurately. Colours and small visual details may vary slightly depending on your screen. Prices and availability may change before an order is placed. If we identify a pricing, availability or product-information error, we may correct it and give you the option to confirm or cancel your order.
Orders and payment
Placing an order is an offer to buy. It becomes a contract when we confirm it by email. We may refuse or cancel an order — for example, in case of suspected fraud, a pricing error or a stock problem — and we will refund any amount already charged. Payments are handled by our secure payment providers; we do not store your full card details.
Shipping and returns
Delivery times and costs are described in our Shipping & Delivery Policy. Returns, replacements and refunds are covered by our Refund & Returns Policy. Both form part of these terms.
Using pet products safely
Our products are designed for everyday use with pets, but every pet is different. Follow the instructions supplied with each product, supervise your pet while they get used to it, and stop using any product that becomes damaged or worn. Our products are not a substitute for advice from a veterinarian.
Intellectual property
The ZeliCat name and logo, and the text, images, design and other content of this site, belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.
Liability
We provide the store and our products in good faith. To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of the store or our products. Nothing in these terms limits any rights you have under mandatory consumer-protection law where you live.
Applicable law and consumer rights
Nothing in these terms limits any rights you may have under mandatory consumer-protection laws that apply where you live. Any dispute will be handled in accordance with applicable law.
Contact
Questions about these terms? Email us at support@zelicat.com. We answer within 24–48 business hours, Monday to Friday, 9:00 AM – 5:00 PM (EST).