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Who we are
ZeliCat operates ZeliCat.com (“ZeliCat”, “we”, “us”). For privacy questions or requests, contact us at support@zelicat.com.
Information we collect
We collect the information needed to run the store and deliver your order:
- Information you give us: name, email address, phone number, shipping and billing address, order details, and any message you send to our support team.
- Information collected automatically: device and browser type, IP address, pages viewed and how you arrived at the store, gathered through cookies and similar technologies.
- Payment information: handled directly by our payment providers. We do not see or store your full card number.
How we use your information
We use your information to:
- process, ship and support your orders, including sending confirmation and tracking emails;
- answer your questions and handle returns, replacements and refunds;
- keep the store secure and prevent fraud;
- understand how the store is used and improve it;
- send you news and offers if you subscribed to our emails.
Who we share it with
We share personal information only with the services that help us operate the store: our e-commerce platform (Shopify), payment providers, shipping carriers and fulfillment partners, and analytics or marketing tools used on the store. They may only use your information to provide their service to us. We do not sell your personal information for money.
Cookies
The store uses cookies to keep your cart, remember your preferences and measure performance. See our Cookie Policy for details and how to control them.
Marketing emails
If you subscribe to our newsletter, we will send you news, guides and offers. You can unsubscribe at any time using the link at the bottom of every email.
How long we keep it
We keep personal information only as long as needed for the purposes above — for example, to fulfil your order, meet legal and accounting obligations and resolve disputes — and delete or anonymise it afterwards.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, to withdraw consent, and to receive a copy of your data. To exercise a right, email support@zelicat.com. You may also have the right to complain to your local data-protection authority.
International transfers
Because we ship to several countries and use international service providers, your information may be processed in countries other than your own. When this happens, we rely on the safeguards required by applicable law.
Children
The store is intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page, with the date it was last updated.
Contact
Questions or requests about your personal information? Email support@zelicat.com and include the email address you used for your order or account where relevant.