Track your order
Once your package ships, we email you a tracking number. Enter it below to see where your order is.
Where is
my package?
Enter the tracking number from your shipping confirmation email.
Your tracking result opens in a new tab on 17TRACK, a free public tracking service that works with most carriers.
From checkout
to your door
-
01
Order confirmed
You receive a confirmation email as soon as your order is placed.
-
02
Prepared & dispatched
Orders are verified, packed and dispatched within 1–3 business days.
-
03
Tracking number sent
When your package ships, we email you a tracking number automatically.
-
04
On its way
Delivery typically takes 5–10 business days after processing to the US, UK and our European delivery countries.
- Processing
- 1–3 business daysAfter your order is placed
- United States
- 5–10 business daysEstimated delivery
- UK & Europe
- 5–10 business daysEstimated delivery
Tracking
questions
Contact usWhere do I find my tracking number?
It is in the shipping confirmation email we send automatically once your package ships. If you have an account, you can also follow your order from your account.
I haven’t received a tracking email. What should I do?
Check your spam or promotions folder first. If it is not there, contact us with your order number and we will help you.
Why hasn’t my tracking updated?
During peak seasons or holidays, tracking updates and carrier times may vary slightly. If you are worried about your package, contact us with your order number.
How long will my order take to arrive?
Orders are processed within 1–3 business days and typically arrive 5–10 business days after processing. See our Shipping & Delivery Policy for the list of delivery countries.
My package arrived damaged or not as expected.
Contact us right away — for damaged or defective items, include photos or a video. See our Refund & Returns Policy.